Free advice service for seafarers

Have you or your partner ever worked on the ships out of Liverpool?

If so, did you know there’s a Citizens Advice service dedicated to you?

Seafarers’ Advice and Information Line (SAIL) is a Citizens Advice service for working and retired seafarers all across the UK. All our advice is free and confidential. Our professional advisers can help you with a wide range of problems, from pensions, benefits and charity grants to housing and consumer problems.

For example, Gordon called SAIL in September. He lives in New Brighton and had worked as a steward for Cunard for over 25 years. He wanted to know the details of the government’s new rules on pensions. His adviser, Helene, took him through all his options so he could understand the choices he could make. She explained how much he would be taxed for each different option. In the end he decided to take some money out of his pension pot to go on a Caribbean holiday with his wife in the New Year.

Earlier in the year Diane called SAIL shortly after her husband died. He’d worked on tankers all round the world but had lived all his life on Merseyside. We were able to help Diane get some money from the government and a charity grant to help with the funeral bill. We advised her which organisations to contact to inform them of her husband’s death, and made sure she was getting all the benefits she was entitled to. We also helped her with some of the practicalities of tidying up her husband’s estate. She’s now trying to get used to life without her husband of almost 50 years.

If you think Seafarers’ Advice and information Line can help you or your family, please call 08457 413 318 or email . The help line is open from 10am to 4pm weekdays, and we’ll always call you back if the number is expensive for you.

There’s much more information on the SAIL website .

Miles Cowley

Manager, Seafarers’ Advice and Information Line