Ask Us Wirral

Key information

A new service providing Information and Advice is being launched in April 2017.
It will provide Information and Advice to 32,000 Wirral residents each year.
The new service will be delivered in partnership by Citizens Advice Wirral, Age UK Wirral,
Wirral Change and Wirral MENCAP.

An easy to access, integrated service across Wirral

Feedback about Advice and Information in Wirral, suggested that residents want one easy
place to get advice.
Ask Us Wirral will be that one place that can be accessed through the website, by email,phone, in community settings or at one of the Communication Hubs in Birkenhead Wallasey. The website for the new service will be www.askuswirral.org.uk and the single
phone number will be 0300 3300 111.

The service will be open from 9am until 5pm (Monday, Tuesday, Thursday, Friday), 9am
until 7pm (Wednesdays) and 10am until 1pm (Saturdays).

We are carrying out a training sessions for frontline staff to ensure they can support clients
to access the new service. These include all One Stop Shop Staff, all DWP job coaches, and lunch and learn session for all community organisations.
A stakeholder briefing event is being organised, and is likely to be on the 24th March.

What will the service deliver?

The service will provide information in a variety of different formats – on the web, via email,
by phone and face to face to support people to resolve their practical issues.
Advice appointments will be available for the most vulnerable residents or for
complex issues in over 20 locations across all 4 constituency areas. These locations include
GP surgeries, Arrowe Park Hospital, Meadowcroft in Bromborough and some of the One
Stop Shops. There will be specialist advisors covering a range of issues including welfare,
debt, housing and later life issues. A dedicated worker to access harder to reach clients
from BME communities will be based in Wirral Change. There will be support for clients who
are attending a tribunal in relation to their case and some home visiting appointments for
clients.

There will be an early intervention and prevention element to the service, to support Wirral
residents to deal with issues before the escalate such as budgeting advice, advice about
keeping warm in Winter, choosing the cheapest energy supplier etc

The service replaces Citizens Advice Wirral’s General Advice and PCAAL services and Age UK
Wirral’s Advice 4 All services.

Produced by Carol Johnson-Eyre, Citizens Advice Wirral and Jamie Anderson, Age UK Wirral.
Contact details –
carol.johnson-eyre@citizensadvicewirral.org.uk
jamie.anderson@ageukwirral.org.uk